First-Time Shopper's Guide


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* Terms & Conditions: ONLINENOW promo code will be automatically reflected in the Promo Code section in your Profile page once you have successfully signed up. Please log in before enter the promo code on the Shopping Cart page and click on APPLY before proceeding to payment. Valid for regular priced items, excluding Value Buy, Add-Ons, electronic appliances and Festive Gifts & Hampers. Not valid for delivery fee and personalisation services. Not valid in conjunction with other discounts, rewards and privileges No minimum purchase is required.



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Refunds, Exchanges, Cancellations

Received Damaged Goods ?


Festive Period

We will refund 5 times the price of any spoilt food products or 50% of the hamper value. This guarantee is valid for food hampers delivered within Singapore.

You can also be assured of prompt delivery (within 3 working days for standard hampers and 4 working days for specially-packed hampers) from the date of order confirmation.

Non-Festive Period

We will provide free replacements for feedbacks received before 5.00pm (weekdays) or 12.00pm (Saturdays) on the day of delivery.

This guarantee applies to feedback received within 12 working hours from receipt of flowers and fruits, and 48 working hours for non-perishable gifts. Refunds for non-perishable items will be made at the discretion of the management.

Need To Cancel Your Order?


Singapore Delivery : 24 hours in advance

Overseas Delivery : 48 hours in advance

Failing which, a cancellation fee of 50% of the selling price is chargeable. Full purchase amount will apply if the order has been delivered. Refunds will be processed and completed between 3 to 4 working weeks approximately.


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Simply contact us through any of our platforms and we will do our best to assist you. Alternatively, you can fill up our Enquiry Form on our website.

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