Delivery Information


Delivery and Orders

  • All prices are in Singapore Currency (SGD) and all deliveries are within Singapore only.
  • Goods & Services Tax (GST) of 8% is applicable on all products and services.
  • Delivery charge per destination of $9.50 ($10.26 w/GST) applies w.e.f. 1 February 2023.
  • Deliveries to Sentosa / Cargo Complex / PSA / Marina Bay Sands*/ Jurong Island will incur delivery charges of $16.20 (w/GST).
  • Deliveries to Mandai Crematorium will incur express delivery charge of $16.20 (w/GST).
  • Hamper orders for Christmas and Lunar New Year will have to be ordered in advance.
  • Humming reserves the right to refuse any orders depending on circumstances.

*Delivery to MBS Hotel Guest – Our driver can stop for a short while at the valet service to drop the item(s) at the concierge. Concierge will pass the item(s) to the hotel guest.

*Delivery to MBS Staff – If the staff works in the office located below the hotel, our driver can drop by the concierge on the condition that the recipient agrees to pick up the item(s) at the concierge.


*We are sorry that we cannot accede to requests for our drivers to drop item(s) / meet person at the drop-off point. This is an order by MBS management.



Requests for Change in Delivery Time

Any requests for change in delivery time to a period unspecified in our available time slots or for urgent deliveries will be subjected to a surcharge of $15 ($16.20 with GST) or more, depending on the time/location requested.

All requests for changes in delivery time are subject to conditions such as our drivers’ availability and our delivery cut-off time. Humming Flowers & Gifts reserves the right to reject any delivery request.

For further enquiries, please email us at enquiry@humming.com.sg.



Substitution Policy

We understand that it is of utmost importance for your gift to be delivered on time. Hence, items may be substituted for similar products of equivalent or higher value if necessary. Our florists will ensure that substitutions are done professionally without affecting the overall presentation of the gifts.

  • Substitutions may occur for generic items such as:

    • Decorative Elements (i.e. specific baskets, vases, plush toys)
    • Items in the hamper (e.g. chocolates, diapers, essences, etc.)
    • Seasonal fresh fruits
    • Colors of fresh flowers
    • .

      *Valentine's Day- The price of roses are expected to increase during the period leading to Valentine's Day. New Prices are effective regardless of when the orders are placed. Arrangements with roses shown herein will be subjected to price adjustment but can be substituted with other flowers with no price change.



      Order Delivery Schedule for Earliest Delivery Time (Non-peak season)

      Day Order Placed & Confirmed via Website Earliest Delivery Time Slot

      Monday - Friday

      8.30am - 6.00pm

      Anytime Before 11.30am Same day from 2.30pm to 6.00pm
      From 11.31am to 4.30pm Same day from 7.30pm to 10.30pm
      From 4.31pm to 5.30pm Next working day from 9.00am to 1.00pm
      Anytime After 5.31pm Next working day from 2.30pm to 6.00pm

      Saturday

      8.30am - 2.00pm

      Anytime Before 11.30am Same day from 2.30pm to 6.00pm
      From 11.31am to 1.30pm Next day Sunday from 9.00am to 1.00pm
      Anytime After 1.31pm Next working Monday from 2.30pm to 6.00pm

      Sunday & Public Holidays

      Closed

      Anytime Next working day from 2.30pm to 6.00pm


      Note: Orders received on Sunday after 1:31PM or at any time on Public Holiday can only be confirmed by the NEXT working day. As such, the earliest delivery can only be done between 2.30PM to 6.00PM on that same working day.



      (Due to overwhelming demand during peak seasons such as Christmas or Chinese New Year, our staff may take a longer lead time to prepare, quality check and deliver the gift hampers. For Christmas Hampers and Chinese New Year Hampers, your order will be delivered within 3 working days from the selected delivery date.)


      Order Delivery Schedule for Earliest Delivery Time (Peak season)

      Office Operating Hours Order Placed & Confirmed Earliest Delivery Timing

      Monday - Friday

      8.30am - 6.00pm

      Before 10.30am Same day from 2.30pm to 6.00pm
      From 10.31am to 3.30pm Same night from 7.30pm to 10.30pm
      Next working day from 9.00am to 1.00pm
      After 4.31pm Next working day from 2.30pm to 6.00pm

      Saturday

      9.30am - 2.00pm

      From 8.30am to 10.30am Same day from 2.30pm to 6.00pm
      From 10.31am to 13.00pm Next working Sunday from 9.00am to 1.00pm
      Anytime After 13.01pm Next working Monday from 2.30pm to 6.00pm

      Sunday & Public Holidays

      Closed

      Anytime Next working day from 2.30pm to 6.00pm