Customer Experience Executive/Supervisor

Manage and Supervise Customer Experience Team to answer customer queries, handle complaints and ensure timely resolution within required guidelines.

Posted on 31 March 2022


  • Manage surged volume of enquires, complaints and feedbacks and provide response to all while maintaining high quality of services and performance standards
  • Train and supervise staff to answer and handle customer complaints and ensure timely resolution within required guidelines
  • Ensure optimal level of customer satisfaction at all times
  • Escalate and work with various team for complicated issues, and ensure issues are resolved properly
  • Provide ideas to improve customer experience



  • 2 years of relevant experience in contact centre operations in a supervisory capacity, managing a team of 2
  • Strong analytical, problem-solving skills
  • Good planning and management skills
  • Self-motivated, proactive & organised
  • Conversationally competent in English; ability to speak Mandarin an advantage
  • Strong customer centric personality
  • Excellent conflict resolution skills and ability to handle difficult customers and issues
  • Strong leadership skills
  • Good team player with competence communication and interpersonal skills
  • Computer literate

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