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Customer Experience Executive/Supervisor
Have a flair for listening and understanding the needs of customers? We might have the job for you. Answer customers' queries, handle complaints and ensure timely resolution within required guidelines.
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Posted on 31 March 2022
Responsibilities:
- Answer enquiries and provide information pertaining to queries, complaints and feedback
- Handle customer complaints and ensure timely resolution within required guidelines
- Ensure optimal level of customer satisfaction at all times
- Escalate and work with various team for complicated issues, and ensure issues are resolved properly
- Continuously aim to provide a satisfactory response to customers in accordance with key performance indicators.
Requirements:
- Self-motivated, proactive & organised
- Preferably conversationally bilingual in English and Mandarin
- Able to handle multi-tasking and work under pressure
- Good team player with competence communication and interpersonal skills
- Computer Literate.
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